Shipping Policy

LOCAL DELIVERY (WITHIN MALAYSIA)

What is the cost for shipping within Malaysia?

We provide FREE Pos Laju shipping on all orders within whole Malaysia. Tracking numbers are emailed once posted.

Once tracking number is updated, customer may need to keep track the parcel status. Courier companies sometimes do not inform when they deliver the item to you even when we request to do that. Any complain MUST be made within 72 hours from the date that we ship out the item.

How long does it takes for my parcel to reach me?

We try our best to prepare your orders and send them out as soon as we can. However, orders can only be shipped during working days. We hope our beloved customers know that Montanic does not represent any courier companies. As much as we hope for parcels to arrive on time, parcel delays are beyond our control. But then, we assure that we will help as much as we can to make sure your item reaches you.

If customer didn’t receive the parcel even after 7 days, kindly contact us for further action.

Office Hours : 9am - 6pm (Monday to Friday) , excluding Public Holidays

INTERNATIONAL DELIVERY (WORLDWIDE)

What are the shipping costs?

We provide free shipping for all orders above RM200 to all the countries listed below:

* If you can't find your country in the list above, kindly email us at [email protected], we will assist you from there.

- Tracking numbers will be provided for all services by email once the order has been processed.

- For orders below RM200, we charge RM30 for express delivery charges.

How long is the shipping time?

Usually, we process all orders as soon as we can and shipping time will be within 5 – 14 days. These transit times are subject to custom’s clearance, transport conditions and volume of mail traffic.

We use services from Citylink or DHL

Customs and Import Charges

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting

return Policy

We only exchange goods if they are defective or damaged within 5 working days. In circumstances where you consider that a product is defective, you should promptly contact us within 5 working days with details of the product and the defect. You can send the item you consider defective to:

Montanic Sdn Bhd
7-15, Wisma UOA 2,
Jalan Pinang,
50450 Kuala Lumpur, Malaysia

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:

Montanic Sdn Bhd
7-15, Wisma UOA 2,
Jalan Pinang,
50450 Kuala Lumpur, Malaysia

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Refunds

Refunds would take a processing time of 1 – 2 working days after returned products have been received. Refunds processing time from bank would be 5 – 14 days.

Refund method will be bank transfer to customers bank account directly