Ship Worldwide // Free Shipping above RM250 (Malaysia Only) // Surcharge Applicable for Heavy Items

Montanic Adventure Store | Shipping & Fulfillment Policy

Shipping and Fulfillment

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.

Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.

 

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

  1. Go to shipping courier provider
  2. Enter your tracking number.
  3. Press "Track now" to process

If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping

Please contact us at (+6)03-7866 0285 with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

 

When will I receive my order?

After your order is shipped out, you can expect to receive your order within the following time frame:

  • West Malaysia: 1 - 7 working days (except weekend and public holidays)
  • East Malaysia: 3 - 10 working days (except weekend and public holidays)
  • International: Coming soon

Please reach out to us by Whatsapp +6011 5628 2859 or email us at enquiry@montanic.com. if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away.

 

How do I check the delivery lead time of a product?

Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer.

 

Do you deliver during weekends and holidays?

This is subject to our courier partners delivery arrangement. You may contact the service provider regarding this matter.

 

I just received an email saying that my item has been shipped. When will I receive my order?

Once shipped, you should receive your order within the promised delivery timeframe of 1 to 7 business days for West Malaysia and 3 to 10 business days for East Malaysia areas. 

Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.


How can I know exact date and time of the delivery?

We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, your shipping destination and the courier partner's delivery schedule in your location.

 

Can I cancel my order after order has been shipped?

Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped.

 

What if I am not at home when the package arrives?

You may contact shipping carrier service provider for delivery arrangement.

 

Can you deliver the package to my office?

We will deliver your order following the address you provide during checkout, whether it is your house address or office address.

 

Pick Up

What time can I collect my order from HQ?

Your order will be processed within 2 business days from date of payment confirmation. Please wait for our email and/or whatsapp before you set off. Collection date and time is to be referred to our retail operating time.

How will I know when my order is ready to be collected?

We’ll be in touch by email and/or whatsapp as soon as your order is ready to be collected.

 

How long will the store hold my order?

Once your order is ready for collection and you will be notified.

 

What do I need to bring in store to collect?

When you collect your order, be sure to bring your invoice.