By completing a purchase on our platform, the customer confirms that they are the authorized cardholder or have obtained explicit permission from the cardholder to use the payment method provided. Customers are solely responsible for ensuring that all payment details, billing information, and shipping addresses submitted during checkout are accurate and authorized.
Montanic Sdn Bhd fulfills all orders in good faith upon receipt of valid payment confirmation and a verified shipping address. Once an order has been paid for and a shipping address has been provided, the order will be processed and dispatched accordingly. Montanic Sdn Bhd shall not be held liable for any losses arising from the unauthorized use of a payment method by a third party.
In the event of a disputed or chargeback transaction, Montanic Sdn Bhd reserves the right to provide all relevant documentation to the applicable financial institution or payment processor as evidence of fulfillment. This includes but is not limited to order confirmation records, shipping confirmation, tracking information, delivery proof, and any correspondence related to the order.
Customers who believe their payment details have been used without authorization are advised to contact their card-issuing bank or financial institution directly.