Cancellation & Refund Policy (Not Applicable for Intangible Products)
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Cancellation Prior to Shipment

Change of order and cancellation of order will not be permitted once payment has been confirmed. 

 

Any cancellations due to a change of mind will not be accepted.

Return Policy

The following are the policies to be eligible for return requests after shipment/receipt of goods:

  • All goods sold are non-refundable except in the case of (i) Failed Delivery, (ii) Wrong Delivery, and (iii) Damaged goods during delivery.
  • Only items that have been purchased directly from [Company Email] Online Store are eligible for a return.
  • Any [Company Email] Online Store product purchased through other retailers is not eligible for this policy and must comply with the respective retailers’ returns and refunds policy.
  • Goods are eligible for a return if the following conditions apply:
    • Incorrect: 
      • The item is not the item you ordered. The wrong size, color, or missing items inside the packaging.
    • Damaged: 
      • The item is found to be damaged upon receipt. Items that have been tampered with, refurbished, or modified. Returns are applicable only for a complete Montanic Online Store product.

Returned items must meet the following requirements: 

  • The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt).
  • You have proof of purchase (order invoice number and receipt).
  • The item must be in new condition and returned in its original packaging, including any free gifts received with it. All packaging must be unused, unmarked, and not defaced in any manner.
  • The item must be returned in the original box (or with, at least, suitable packaging) to protect the product from damage during return delivery.

 

We reserve the right to reject any cancellation or refund request that is deemed unfit or unreasonable.

Refund Policy

Your refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfill our return policy, the refund will be initiated. The method of refund will be processed depending on your original payment method:

  • Online Bank Transfer: Full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
  • Credit Card Refunds: Refunds will be sent to the card-issuing bank. Kindly contact your card-issuing bank regarding the duration of the credit refunds.